HYPERWALLET

FAQS

• How do I sign up or activate my account?

  KLEKT creates a KLEKT Payout account with Hyperwallet on your behalf. Once created, an email will be sent to you with a link you can use to begin the activation process.

  If you have been notified by KLEKT that your first payment has been sent but have not received an activation email, click here.

  If your email is not currently registered, please contact KLEKT to create your account.

• How do I transfer funds from my Pay Portal to my bank account?

  If your organisation allows it, you can transfer your Pay Portal balance to any bank account in your country.

  To register a new bank account:

  1. Log in to your Pay Portal.
  2. Click Transfer > Add New Transfer Method
  3. Select the country and currency of the bank account that the funds will be transferred to.
  4. Click Bank Account > Continue
  5. Enter your account details including a nickname for the transfer method in the “Remember As” field (for example, “My Savings”). Click Continue
  6. Carefully verify that your bank information is correct, as incorrect information may cause significant delays to your transfer.
  7. Click Confirm

  To transfer funds to a bank account that has already been registered on your Pay Portal:

  1. Click Transfer > Action > Transfer to Bank Account
  2. Select an option on the “From” dropdown panel.
  3. Enter the amount you would like to transfer and add a personal note (optional). Click Continue
  4. Review your transfer details.
  5. Click Confirm

  Please allow 1 - 3 business days for the funds to be credited to a bank account in North America or Europe and up to 5 business days for other destinations.

• What information needs to be verified?

  Verification of person identified as the account holder:

  • Government / National ID
  • Passport
  • Driver’s License

  Information on the submitted documents must be current and clearly visible. Up to 2 pieces of identification may be required.

  Verification of account holder’s address:

  • Utility bill (e.g., gas, electric, water, cable, phone)
  • Financial statement
  • National ID
  • Government issued documents (e.g., tax bills, balancing statements)

  Full name, address, and document validity (dated within the last 12 months) must be clearly visible.