What shipping address is used for shipping items I have bought?
When ordering an item on KLEKT, we use the shipping address that is saved on your Paypal account or the billing address when using a payment method other than Paypal.
When you choose “Check out with PayPal” during the checkout process, we will automatically take the address that is saved to your PayPal account. Please make sure that the address is accurate and still relevant, as this will be the shipping address for your order.
Can my address be changed after making the purchase?
Unfortunately, the shipping address can not be changed once an order has been placed. It is important that Buyers ensure the correct address is provided on Paypal before confirming an order to make sure the item/s are received.
Can my order be cancelled after I have purchased an item?
There are occasions and instances when orders are cancelled by KLEKT. If for whatever reason an order is cancelled before it is completed, Buyers will always be notified and any payments that have been made will be fully refunded.
- If a Seller declines or fails to accept an order within 24 hours, the order will be automatically cancelled, and the Buyer will receive a full refund.
- If a Seller fails to ship an item within the 48 hours* window after accepting an order, the order is cancelled, and the Buyer will receive a full refund. The Seller will be subject to a penalty charge for failing to fulfil the order.
- If an item received into our fulfilment centre from a Seller and does not meet our authentication criteria (e.g. it is a replica/fake, worn or the item was not as described) the order is cancelled, and the buyer receives a full refund. The Seller can be subject to a penalty charge for failing to fulfil the order.
In any given situation a Buyer and their payment are always protected, and their money is safe.
*Weekends and bank holidays not included.
How long will it take until I receive my item?
Delivery times will depend on how quickly the Seller is able to ship the item to us after the item is purchased. On average, after placing an order, you can expect to receive your item in 7-12 Working Days. The average delivery time from our warehouse to you is currently 3-5 Working Days from dispatch.
How does the Same Day Shipping Service work?
- Order your item before 1pm Monday - Friday to ensure that your item is shipped on the same day.
- Same Day Shipping is only available on items that have the thunderbolt symbol next to specific sizes.
- Orders made after 1pm will be shipped out the next working day.
- Orders made over the weekend will be unavailable for Same Day Shipping.
- An additional fee will be calculated at the checkout depending on your location.
- You will receive a 1-hour delivery window by SMS and email on the morning of delivery.