How can I sell on KLEKT?
Starting to sell takes no more than just a few clicks:
- Create and setup an account for free.
- Upload the item(s) you want to sell.
- When your item is sold, you ship it to us with the free and unique Express shipping label that is provided.
- After your item is authenticated, you receive your money directly on your PayPal account.
Start selling here.
What items can I sell on KLEKT?
Currently sellers are able to list deadstock sneakers, streetwear and accessories for sale that meet the following criteria:
- 100% authentic.
- In Brand-new (deadstock) condition and unworn.
- The original and undamaged packaging/shoebox is included.
- Inclusive of the complete set of all extras (e.g. additional laces, lace tips, special pacakaging, manufacturer tags etc..)
Check out our Condition Guide in the General FAQ section to learn more.
From what countries can I sell on KLEKT?
We are working to offer the opportunity to sell on KLEKT Worldwide.
If your country is not listed at the moment please get in touch with us to see other available options
- Czech Republic
- United Kingdom
How do I ship my item to KLEKT?
There are 2 shipping methods when you sell an item on KLEKT:
Pick-up by DHL Express at your preferred location, day and time (FREE)
With this shipping method sellers are able to organise a special pick-up for their sold item.
Sellers will have to (1) select one out of two days, (2) a specific time range that they are available and (2) the location DHL Express should come to for the pick-up.
The pick-up location does not only have to be home and can also be your work address.
Personal drop off at a DHL Express Service Point (FREE).
With this shipping method, sellers can go to a local DHL Express Service Point and drop off the package.
This is completely FREE and needs to be done within 48 hours after confirming.
How the sold item needs to be prepared for shipment can be found on the specific shipping instructions that are stated on the printed document.
What happens if the DHL Express pick-up of my sold item was not successful?
If the DHL Express pick-up was not successful, you still have one more chance to book pickup via the DHL Express on demand services.
After receiving the e-mail that states that the pick-up was unsuccessful, the seller then has 24 hours to ship the item by dropping it off at a local DHL Express Service Point.
When the pick-up did not work and the seller receives a new shipping label, the shipping instructions of the new document count.
Someone bought my item! Now what?
When an item is sold, the seller will be sent a notification to ship the item to our German depot as soon as possible, and we take care of the rest.
Below is how the full process looks like after an item is sold:
- An email notification is sent to the seller that their item has sold, the seller responds to the notification by confirming or declining the transaction within 24 hours of the notification.
- The seller packages the item in a separate shipping box (double-boxed) that will protect the original shoebox/item from incurring any damage.
- The free and unique shipping label that is provided by us is attached on the top of the shipping box.
- The seller ships the item to us within 48 hours of confirming the transaction.
Sellers have the option to either (1) drop off the item at an authorized postal office or (2) have it picked up by DHL Express at a preferred location, day and time.
- Once the item arrives at our office, our authenticators thoroughly inspect the item to ensure its authenticity, and that the item meets the description
- On successful authentication of items, the sale proceeds are instantly transferred to the seller into their PayPal account.
- We ship your authenticated item to the buyer.
To ensure sellers are paid swiftly, we advise sellers to act swiftly and promptly respond to the notification email and shipping of items.
How much time do I have to ship to KLEKT?
After a buyer purchases an item, the seller has 24 hours to confirm or decline the transaction. As soon as a seller confirms the transaction, they are expected to ship the item to our office within 48 hours, where after we take care of the rest.
Where can I drop off my package after it’s sold?
DHL Express is our shipping partner that works together with national postal couriers. Sellers are able to drop off items at a DHL Express authorized local post office.
To find DHL Express shops within your location, check out the following link: https://locator.dhl.com/ServicePointLocator/index.jsp
All international couriers and drop-off locations near you can be located in the link below:
Am I paying for shipping costs?
Sellers do not pay anything for shipping. When items are sold, KLEKT provides a unique and FREE DHL Express Shipping label to the seller. Once items arrive at our office and successfully pass the authentication criteria, KLEKT will take care of shipping the item to the buyer.
Do I need to worry about import duties and taxes?
As all our sellers fall within the European Union, sellers are not subject to any import duties or taxes. KLEKT takes care of all matters relating to the shipping of items. The only thing the seller is expected to do is ship the item to KLEKT after the seller confirms the transaction.
When and how will I receive my money after selling an item?
After we have authenticated your item, we will directly transfer the money to your PayPal account. We take care of the PayPal fees for you as part of the service, so there are no additional costs afterwards.
Please note that due to PayPal processing, payments can take up to 2-5 business days for the transfer to appear on your PayPal account.
Note: Please ensure that you have the correct PayPal account linked to your KLEKT account.
Can I cancel a transaction?
If a seller is not able to provide an item for whatever reason, they can simply decline the transaction on receiving the ‘Your item is sold – Confirm now’ notification email. If the seller does not take action within 24 hours, the transaction will be automatically cancelled.
When a transaction is cancelled, the specific item will be removed. Should a seller wish to list the item for sale in future, they will have to upload it again onto KLEKT.
I just sold an item that I am not able to send! What do I do?
If a seller is not able to provide an item for whatever reason, they can simply decline the transaction on the exact same page where sellers normally confirm transactions.
Sellers are responsible for making sure that their listed items are available for sale, and to always keep their listings up-to-date.
If sellers are no longer in possession of listed items or wish to keep them, it is strongly advised to remove the listing.
What happens if I don’t ship the item on time?
If a seller does not ship an item within 48 hours of confirming the transaction, they will be in violation of the rules of selling on KLEKT and will be charged a penalty fee equal to 10% of the Payout. Additionally, the item listed for sale will be removed from KLEKT and the transaction cancelled.
To offer both sellers and buyers the best possible experience, with buyers receiving their items speedily and sellers receiving their pay-outs quickly, sellers are required to act promptly when shipping items, or declining transactions when they are not able to ship items.
What happens if I send an item that is found to be fake or does not meet the authentication criteria?
When items do not meet the minimum criteria of our authentication process, the buyer will automatically be refunded, and the seller is subject to a penalty
Additionally, accounts can and will be deleted or blocked on KLEKT for sellers repeatedly listing items that do not meet our authentication criteria.
How does the “Make An Offer” feature work for sellers?
With the Make An Offer feature, buyers are able to place offers for products that are listed on KLEKT. The offers from buyers are based on the amount that they are willing to pay for an item.
When a buyer makes an offer on your item, you and other sellers of this item will directly get notified of the new offer. The first seller that accepts the offer, will claim and start the transaction. This means that the faster you react, the more chance you have to get the deal.
If you are willing to accept an amount that is between your listed price and the buyer’s offer, you can lower the price of your listing. This will automatically inform all interested buyers that the price of the item dropped.